Manager-Projects & Client Servicing

Total Experience

5-8 years

Employment Status

Permanent

Date

June 28, 2023

Location

Faridabad / Mumbai / Bangalore

Job Overview

We are seeking a motivated and experienced Project and Client Servicing Manager to join our operations team. As a Project and Client Servicing Manager, you will play a crucial role in ensuring the seamless execution of operations projects while providing exceptional client service to our clientele. This role requires a strong blend of project management, communication, and relationship-building skills.

Key Responsibilities

Project Management:
- Oversee end-to-end execution of retail branding projects, from conceptualization to implementation.
- Coordinate with cross-functional teams, including designers, production, and installation teams, to ensure project milestones are met.
- Monitor project timelines, budgets, and quality standards to ensure successful project delivery.
- Troubleshoot and address any issues that may arise during project execution.
Client Servicing:
- Serve as the primary point of contact for clients, ensuring their needs and expectations are understood and met.
- Build strong client relationships through effective communication, anticipating needs, and providing personalized solutions.
- Collaborate with clients to understand their branding requirements, offer creative suggestions, and present project proposals.
Communication:
- Effectively communicate project updates, progress, and potential challenges to clients and internal teams.
- Translate client requirements and instructions between English and Bengali to ensure clear understanding and accurate implementation.
- Provide timely responses to client inquiries and maintain a professional and courteous demeanor.
Quality Control:
- Conduct thorough quality checks on deliverables to ensure they align with client specifications and company standards.
- Implement feedback received from clients and internal stakeholders to continuously improve project outcomes.
Reporting and Documentation:
- Maintain accurate records of project details, client interactions, and communication history.
- Generate regular reports on project status, highlighting achievements and addressing any issues to management.

Requirements

Bachelor's degree in Business, Marketing, Communication, or related field.
Proven experience in retail branding operations, project management, and client servicing.
Fluent in English, Hindi & other regional languages.
Strong interpersonal skills and the ability to build and maintain relationships with clients and cross-functional teams.
Detail-oriented with excellent organizational and multitasking abilities.
Ability to work under pressure and meet deadlines in a fast-paced environment.
Creative thinking and problem-solving skills to address unique client requirements.

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