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504 5th Floor, SRS Tower, Sector - 31,Mathura Road, Faridabad, Haryana - 121003

Business Enquiry: +91 129 298 6401

Head Office: +91-7503475038

Manager-Projects & Client Servicing

Total Experience
5-8 years
Employment Status
June 28, 2023
Faridabad / Mumbai / Bangalore
Job Overview

We are seeking a motivated and experienced Project and Client Servicing Manager to join our operations team. As a Project and Client Servicing Manager, you will play a crucial role in ensuring the seamless execution of operations projects while providing exceptional client service to our clientele. This role requires a strong blend of project management, communication, and relationship-building skills.

Key Responsibilities
  1. Project Management:

    • Oversee end-to-end execution of retail branding projects, from conceptualization to implementation.
    • Coordinate with cross-functional teams, including designers, production, and installation teams, to ensure project milestones are met.
    • Monitor project timelines, budgets, and quality standards to ensure successful project delivery.
    • Troubleshoot and address any issues that may arise during project execution.
  2. Client Servicing:

    • Serve as the primary point of contact for clients, ensuring their needs and expectations are understood and met.
    • Build strong client relationships through effective communication, anticipating needs, and providing personalized solutions.
    • Collaborate with clients to understand their branding requirements, offer creative suggestions, and present project proposals.
  3. Communication:

    • Effectively communicate project updates, progress, and potential challenges to clients and internal teams.
    • Translate client requirements and instructions between English and Bengali to ensure clear understanding and accurate implementation.
    • Provide timely responses to client inquiries and maintain a professional and courteous demeanor.
  4. Quality Control:

    • Conduct thorough quality checks on deliverables to ensure they align with client specifications and company standards.
    • Implement feedback received from clients and internal stakeholders to continuously improve project outcomes.
  5. Reporting and Documentation:

    • Maintain accurate records of project details, client interactions, and communication history.
    • Generate regular reports on project status, highlighting achievements and addressing any issues to management.
  • Bachelor's degree in Business, Marketing, Communication, or related field.
  • Proven experience in retail branding operations, project management, and client servicing.
  • Fluent in English, Hindi & other regional languages. 
  • Strong interpersonal skills and the ability to build and maintain relationships with clients and cross-functional teams.
  • Detail-oriented with excellent organizational and multitasking abilities.
  • Ability to work under pressure and meet deadlines in a fast-paced environment.
  • Creative thinking and problem-solving skills to address unique client requirements.
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