Manager-Client Servicing

Total Experience

5-8 Years

Employment Status

Permanent

Date

September 27, 2023

Location

Faridabad

Job Overview

As a Client Servicing Manager at D'ART, you will be responsible for managing client accounts from end to end. Your primary responsibilities will include client pitching, pitch presentations, cross-selling, up-selling our agency's range of services, and converting prospective clients into traditional accounts. You will need to have exceptional communication skills to handle clients individually and collaborate effectively with cross-vertical teams. Additionally, your proactive approach in terms of follow-up and client engagement will be crucial in ensuring timely billing and invoicing.

Key Responsibilities

Client Relationship Management:

Develop and maintain strong, long-lasting client relationships.
Serve as the main point of contact for clients and ensure their needs are met promptly.

Client Pitching and Presentation:

Create compelling client pitches and presentations to showcase our services and solutions.
Effectively communicate the value of our services to clients.

Cross-Selling and Up-Selling:

Identify opportunities for cross-selling and up-selling our agency's services to existing clients.
Collaborate with the sales and creative teams to develop customized proposals.

Prospect Conversion:

Convert prospective clients into traditional accounts through effective communication and relationship-building.

Exceptional Communication:

Demonstrate exceptional verbal and written communication skills to convey ideas, proposals, and updates effectively.

Collaboration with Cross-Vertical Teams:

Work closely with cross-functional teams, including design, marketing, and project management, to ensure client satisfaction and project success.

Proactive Client Engagement:

Proactively follow up with clients, address concerns, and provide solutions to enhance their experience.

Billing and Invoicing:

Ensure timely and accurate billing and invoicing for all client accounts.
Collaborate with the finance team to resolve any billing-related issues.

Requirements

Bachelor's degree in Business, Marketing, or a related field.
Proven experience in client servicing or account management, preferably in a space design agency or marketing agency environment.
Exceptional communication and presentation skills.
Ability to work independently and collaboratively within a team.
Proactive, detail-oriented, and highly organized.
Strong negotiation and problem-solving skills.
Leadership qualities with the ability to inspire and motivate a team.
Proficiency in CRM software and other relevant business tools.
Willingness to travel as needed.

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