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HR: +91-9319477522

Manager-Client Servicing

Total Experience
5-8 Years
Employment Status
September 27, 2023
Job Overview

As a Client Servicing Manager at D'ART, you will be responsible for managing client accounts from end to end. Your primary responsibilities will include client pitching, pitch presentations, cross-selling, up-selling our agency's range of services, and converting prospective clients into traditional accounts. You will need to have exceptional communication skills to handle clients individually and collaborate effectively with cross-vertical teams. Additionally, your proactive approach in terms of follow-up and client engagement will be crucial in ensuring timely billing and invoicing.

Key Responsibilities

Client Relationship Management:

  • Develop and maintain strong, long-lasting client relationships.
  • Serve as the main point of contact for clients and ensure their needs are met promptly.

Client Pitching and Presentation:

  • Create compelling client pitches and presentations to showcase our services and solutions.
  • Effectively communicate the value of our services to clients.

Cross-Selling and Up-Selling:

  • Identify opportunities for cross-selling and up-selling our agency's services to existing clients.
  • Collaborate with the sales and creative teams to develop customized proposals.

Prospect Conversion:

Convert prospective clients into traditional accounts through effective communication and relationship-building.

Exceptional Communication:

Demonstrate exceptional verbal and written communication skills to convey ideas, proposals, and updates effectively.

Collaboration with Cross-Vertical Teams:

Work closely with cross-functional teams, including design, marketing, and project management, to ensure client satisfaction and project success.

Proactive Client Engagement:

Proactively follow up with clients, address concerns, and provide solutions to enhance their experience.

Billing and Invoicing:

  • Ensure timely and accurate billing and invoicing for all client accounts.
  • Collaborate with the finance team to resolve any billing-related issues.
  • Bachelor's degree in Business, Marketing, or a related field.
  • Proven experience in client servicing or account management, preferably in a space design agency or marketing agency environment.
  • Exceptional communication and presentation skills.
  • Ability to work independently and collaboratively within a team.
  • Proactive, detail-oriented, and highly organized.
  • Strong negotiation and problem-solving skills.
  • Leadership qualities with the ability to inspire and motivate a team.
  • Proficiency in CRM software and other relevant business tools.
  • Willingness to travel as needed.
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